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How db456 Handles Your Personal Information

This page tells you exactly what data db456 collects when you open an account, fund it through bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device dataYour right to request changes
Explore the Lobby Read FAQ
db456 How db456 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Live Chat Open the chat widget inside your db456 account to reach our support team directly. Raise a data request, correction or deletion query and we will respond through the same channel.
Email Support Send your privacy request to our support email address listed in the account help section. Include your registered phone number so we can verify your identity before acting on the request.
Account Help Centre Log into your db456 account and visit the Help section to find privacy-specific request forms. You can submit wallet-verification queries linked to bKash, Nagad or Rocket payments from there.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

db456 applies a practical, account-level approach to data security — encryption at rest and in transit, session tokens that expire automatically, and payment data handled only through the bKash, Nagad and Rocket processing rails rather than stored on our own servers. Here is how each area works in practice.

Account Security

Your account is protected by OTP verification on every login. Session tokens expire after inactivity, so leaving the lobby on your phone does not leave your account open to others.

Cookie and Device Data

We use session cookies to keep you logged in and analytics cookies to see which lobby sections are used most. You can manage cookie preferences in your browser settings at any time.

Data Retention

We keep account and transaction records for the period required under applicable law in supported regions. Once that period passes, records are deleted or anonymised. You can request early deletion where law permits.

Requesting Changes

To correct your registered details or request deletion, contact support via live chat or email. We verify your identity using your registered phone number before making any change to your account data.

Common Questions About Your Privacy at db456

These are the questions we hear most from people checking their data rights before or after opening an account. If your question is not here, reach us through live chat inside your account.

We collect your name, phone number, email address and the payment method you register with — bKash, Nagad or Rocket. We do not collect wallet PINs or full payment credentials.

We store only the wallet number you link to your account for payment matching. Your PIN and full transaction authority stay inside the bKash or Nagad app — we never access those.

We share a limited set of account details with payment processors and fraud-prevention services only to complete your transactions. We do not sell your data to advertisers or unrelated third parties.

Retention follows applicable law in the eligible regions we operate in. You can ask us to delete your data earlier where local law permits; contact support with your registered phone number to request this.

Use live chat inside your db456 account or email support. We verify your identity using your registered phone number before updating or removing any personal information from our records.

We use session cookies to keep your login active and analytics cookies to improve the lobby. You can block or clear cookies in your browser settings; some account features may not work without session cookies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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