Reference

What You Agree To When You Open an Account

These terms set out the rules that apply when you create and use a db456 account, including how deposits via bKash, Nagad and Rocket are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessEnglish terms applyContact us to raise a query
db456 What You Agree To When You Open an Account
HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

Data Handling

We hold only the account data needed to run your wallet, process bKash or Nagad deposits, and verify withdrawals. Data is not sold or shared outside the scope of these terms.

Account Security

Your account is protected at login with an OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Retention and Deletion

Account records are kept for as long as required by these terms and applicable regulations. You may request account closure by contacting support; wallet balances must be withdrawn first.

Requesting Changes

To update registered details — including the mobile wallet number linked to your bKash, Nagad or Rocket withdrawals — raise a request through live chat or email with valid verification.

TERMS CONTACT PATHS

Raise a Terms Query With Our Team

Live Chat Open the chat widget from any page on db456 to ask about a specific clause, account restriction or payment rule. Our team reviews queries in the order received.
Email Support Send your question to our support address for a written response. Useful when you need a record of the answer — for example, when querying a bKash or Nagad transaction dispute.
Account Help Centre The Help Centre covers common terms questions including wallet verification steps, account eligibility, and how Rocket withdrawal requests are processed and confirmed.

Common Questions About db456 Terms and Conditions

These terms apply to anyone who creates or uses a db456 account. Access is only available in eligible regions where local law permits use of the platform.

We may update the terms at any time. The updated version goes live on this page and continued use of your account after that point means you accept the changes.

Contact support via live chat with your transaction reference. Our team will check the payment status on our end and confirm whether the wallet credit is pending or failed.

No. These terms allow one account per person. Duplicate accounts may be suspended and any wallet balance held pending a review of the account activity.

Send a closure request through live chat or email. Withdraw any remaining Rocket, bKash or Nagad wallet balance before submitting the request, as closure is processed once the balance is clear.

If access to db456 is restricted under your local law, these terms do not override that. Eligibility depends on your jurisdiction; check what applies in your region before opening an account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.